Returns & Refund Policy
We want you to shop with confidence at Naleor Finds.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return, the item must be:
- Unused and in its original condition
- In the original packaging
- Accompanied by proof of purchase
Non-Returnable Items
For hygiene and safety reasons, some items cannot be returned once opened or used.
Personalized or custom-made products are also non-refundable unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
We will work with you to find the best solution as quickly as possible.
Refunds
Once your return has been received and inspected, we'll notify you of the approval status.
Approved refunds are issued to your original payment method.
Please note that processing times may vary depending on your payment provider.
Return Shipping
Customers are responsible for return shipping costs unless the item is damaged, defective, or incorrect.
Contact
If you have any questions regarding returns or refunds, please contact us through our Contact page.